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E.D.&A. scores very well with its customers (May 2004)


In the first quarter of 2004 we undertook, together with a recognized market research bureau, an on-line customer satisfaction market research. From our total customer base, various people were contacted: accountancy, order reception, administration, technical service, purchasing and board of directors.

A quote from the conclusion of the market research bureau: "E.D.&A. can be very satisfied. From this research it appears that E.D.&A.’s customers are very satisfied with the products. The quality and reliability of the controllers were especially highly valued. The customers are very satisfied with the company in general."

Below you will find a few important points from the customer satisfaction research:

"What are the strong points of E.D.&A.’s controllers?"
  • Reliability
  • C programming
  • Flexibility
  • Price / Quality

"How do you evaluate the following aspects of E.D.&A.?"



We had the feeling that it was O.K., but we hadn’t expected such positive reactions. This response encourages us to not only continue, but also to refine a few things here and there that our customers find very important.
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